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FAQs / Help

What are the opening hours for The Emirates A380 Experience?

The mall hours are Sun - Saturday 10am – 12midnight. The mall hours are subject to change depending on special occasions,

such as Eid trading hours or the Dubai Shopping Festival.

What is the ticket price?

The price for a 15 minutes flight is 190 AED peak and 160 AED Off Peak,

The price for a 30 minutes flight is 350 AED peak and 300 AED Off Peak.

The price for a 60 minutes flight is 650 AED peak and 575 AED Off Peak.

Emirates staff, Emirates Platinum card, Skywards Gold and Platinum card holders will receive a 20% discount.

ID must be presented.

Can I book online?

YES, you can book your tickets online here as well as in person at the Emirates A380 Simulator in Dubai Mall.

Can I change my booking?

YES, you will be able to change your booking prior to your confirmed time slot up to 48 hours before your flight is due. You must send an email to a380experience@emirates.com detailing your booking reference and your preferred new slot. Alternatively you can call 04 325 3044 or 04 708 3343

What do I do if I lose my ticket/boarding pass or booking reference number?

Our Team at the Emirates A380 Simulator in Dubai Mall will be able to reprint your Ticket by searching for your name in the booking database.

How long is a simulator ride?

Options to choose from are 15 minutes, 30 minutes and 60 minutes

Based on the slot booked.

How many people can use a simulator ticket?

You can bring a group of 5 people (including yourself) into the cockpit but we recommend 1 person for 15 minutes and 2 persons to share the 30 minutes to receive the optimum experience.

Only one person can fly at a time, one can be a co-pilot and the others will be able to watch you in action.

Are there any age or height restrictions?

Yes, children under 140 cm cannot use the simulator (they will not be able to reach down to the pedals. Children under aged 9 to 12 must be accompanied by an adult).

When do I have to be at the simulator?

You should be in the simulator area at least 10 minutes before your flight.

What does a simulator ride include?

Within one time slot you can take part in numerous flights choosing different airports, preferred weather conditions and time of the day. The following flight simulations are available:

 

– Take Off

– Landing

– Advanced Landing

What flight routes can I chose from?

Currently you can take off from thousands of different airports including: Amsterdam, Bangkok, Boston (Emirates most recent route), Dubai, Hong Kong, Johannesburg, London Heathrow, Munich, New York JFK, Paris, Rio de Janeiro, and Zurich.

Can I choose my flight options before I start my flight?

Once you enter the cockpit for your flight you can choose your flight route, time of day and weather conditions.

Will I get instructions whilst in the simulator?

YES, There will be an instructor to assist you.

Is the Emirates A380 Experience accessible for disabled guests?

Guests in wheelchairs can access the cockpit however they will not able to use the simulator to the full extent. If you need any assistance, please ask any member of staff at any time.